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Delivery FAQs

When will you send my order?

We will normally aim to despatch your order within seven days, however the Trust is volunteer run and there may be times when we can’t achieve this.  We will always notify you if it will take more than 14 days to send your order.

Can I change my delivery address?

If we haven’t already despatched your item, please contact us on the form above immediately, and we will make that change.  If the item has been sent, unfortunately there is nothing we can do, and as a charity we cannot send replacements without extra payment.  Changes of address overseas may occur additional costs.

Can I buy from overseas?

Certainly, and you can place your order in the normal way.  Please note that any Import duties, taxes, customs or other charges are not included in the cost of the product or shipping cost, and these are the responsibility of the buyer. For details of costs, you should check with your country’s Customs Office to learn more about likely costs prior to purchase.  We regret that we cannot provide a refund if you refuse to pay fees at the point of arrival.  Following the UK’s exit from the EU, these charges may be payable in European countries.

How will my order be sent?

Orders will usually be sent by Royal Mail by second class post or International Economy, which are not tracked services.  Within the UK and Europe, deliveries will normally arrive within 28 days of despatch.  Orders to the rest of the world may take up to 12 weeks from despatch.  Heavier orders and international orders may be sent by other delivery providers.

Do you provide express delivery options?

We do, you can choose these at the point of purchase.  Express deliveries will either be sent by a tracked Royal Mail service, or via a different national or international parcel service.