Practical Information
- Outdoor site: please wear suitable footwear.
- This is a family‑friendly event.
- Card payments available at the welcome desk.
- Free/low‑cost parking available in the village (follow local signage).
Accessibility
Some areas of the site have uneven ground due to the historic nature of the Palace site. If you have specific access needs, please contact us before booking and we’ll do our best to assist.
Refund Policy
We offer refunds up to 48 hours before the event start time. If severe weather or safety concerns require schedule changes, you will be offered a rebook; a voucher for a future tour date; or a refund if preferred
Ticketing FAQs
Do I need to book in advance?
Yes, advance booking is strongly recommended, especially for the guided tours. Each tour has limited capacity. On‑the‑day tickets will only be available if space allows.
How long does each tour last?
Tours last approximately 45–60 minutes, including time for questions.
Can children attend?
Absolutely! This is a family‑friendly event. Children under 5 years may attend tours for free but must be accompanied by a supervising adult at all times.
Is the site accessible?
Parts of Otford Palace have uneven ground due to the historic nature of the site. If you have specific access needs, please contact us in advance — we’ll do our very best to help.
What should I wear?
The site is mostly outdoors. We recommend sturdy footwear, warm layers, and waterproof clothing if the weather looks changeable.
Are dogs allowed?
Well‑behaved dogs on leads are welcome in the outdoor areas. For everyone’s comfort and safety, dogs may not be taken into guided tour groups or enclosed display areas.
Is parking available?
Yes – parking is available in Otford village (public car parks and local street parking). Please follow local signage and allow a few minutes’ walk from the centre of the village to the Palace.
What happens in bad weather?
The event will go ahead in most weather conditions, with cover provided for some activities. In the event of severe weather that affects safety, specific tours may be rescheduled or refunded.
Can I get a refund if I can’t attend?
We offer refunds up to 48 hours before your booked tour time. After that, tickets are non‑refundable, but you may contact us to see if an alternative time is available.
Can I transfer my ticket to someone else?
Yes – just forward your confirmation email to them. We only need the booking name at check‑in.
Will there be toilets on site?
Nearby facilities will be available. Directions will be provided on arrival.
Is photography allowed?
Yes — feel free to take photos during your visit. Please avoid flash photography during guided tours.
Can I support the charity further?
Yes please! You can add a donation during checkout, give on the day (cash or card), or speak to us about volunteering or becoming a Friend of Otford Palace. You can also find out how to join the 100 Club.